Algemene voorwaarden

This online store, catpip.com (referred to below as "the Store", "we", or "us"), is owned by Kash OÜ, registry code 17047454.

Validity of the sales contract, product and price information

These terms apply to purchases made in the Store.

Prices for products sold in the Store are shown next to the products. A delivery fee is added to the price. All prices in the Store are in euros.

The delivery fee depends on the buyer's location and chosen delivery method, and is shown to the buyer when placing the order.

Information about a product is presented directly next to that product in the Store.

Placing an order

To order goods, add the desired products to the cart. To complete the order, fill in the required fields and choose a delivery method. The amount to be paid is then shown, which can be paid securely through Shopify Payments, including major debit and credit cards and other supported payment methods.

Payments are processed securely by Shopify Payments. We do not have access to the buyer's full card or bank account details. The contract takes effect once the amount due has been received.

We are the controller of your personal data and pass on the personal data necessary for processing payments to our payment service provider, as described in our Privacy Policy.

Delivery

Delivery countries, timelines, and costs are set out in our Shipping Policy.

Right of withdrawal and refunds

The buyer's right of withdrawal and the refund process are set out in our Refund Policy.

Right to file a claim

We are liable for any non-conformity or defect in goods sold to the buyer that already existed at the time the goods were handed over, and that becomes apparent within two years of the goods being handed over. Within the first year after handover, it is presumed that the defect already existed at the time of handover; rebutting this presumption is our responsibility.

If a defect appears, the buyer has the right to contact us within two months by emailing hello@catpip.com.

We are not liable for defects that arise after the goods have been handed over to the buyer.

If goods purchased from the Store have a defect for which we are responsible, we will repair or replace the defective goods. If the goods cannot be repaired or replaced, we will refund the buyer all payments made under the sales contract.

We will respond to a consumer complaint in writing, or in a format that can be reproduced in writing, within 15 days.

Direct marketing and processing of personal data

We use the personal data entered by the buyer only to process the order and deliver the goods. We pass on personal data to delivery companies solely for the purpose of delivering the goods.

We send newsletters and offers to the buyer's email address only if the buyer has expressed a wish to receive them, by entering their email address on the website and indicating they want to receive direct marketing messages.

The buyer may unsubscribe from marketing emails and newsletters at any time by notifying us by email or by following the instructions included in the marketing email.

Dispute resolution

If the buyer has any complaints regarding the Store, these should be sent by email to hello@catpip.com.

If the buyer and the Store are unable to resolve a dispute by agreement, the buyer may turn to the Estonian Consumer Disputes Committee. The committee's procedural terms and the option to file a complaint are available at komisjon.ee. The Consumer Disputes Committee has jurisdiction to resolve disputes arising from a contract between the buyer and the Store, and reviewing the buyer's complaint is free of charge.

The buyer may also turn to the European Union's online dispute resolution platform at ec.europa.eu/consumers/odr.